"Any fool can sell a product by offering it for a discount, it takes great marketing to sell the same product for a premium."
(Rory Sutherland)
The Mathematics of brand protection
Scenario:
7-Day New Zealand Retreat
Capacity: 12 people
Ticket Price: £2,500 per person
5 Last-Minute Spots Remaining
Option A:
Public 20% Discounting
Public Discount: 20%
New Price Per Seat: £2,000
Typical Outcome: public discounting is broad + not targeted, so you only fill 3 of the 5 remaining spots.
Spots Filled: 3 out of 5
Revenue Generated:
3 × £2,000 = £6,000
Empty Spots:
2 seats = £0
Total Net Revenue From Final 5 Spots:
£6,000
Brand + Business Impact
Publicly signals reduced value (premium positioning weakened)
Trains your audience to wait for discounts
Attracts more price-sensitive buyers
Generic channels (not specifically targeted to high-intent retreat buyers)
Cancellation risk is higher (public buyers are less committed)
You discounted and still didn’t sell out
Result:
Lower recovered revenue + brand dilution + incomplete capacity.
Option B:
Off peak adventures
Price per seat: £2,500
Target Outcome: we aim to fill 5 of the 5 final spots through a private, targeted network.
Spots Filled: 5 out of 5
Revenue Generated:
5 × £2,500 = £12,500
Off Peak Monthly Retainer:
£2,000
Total Net Revenue From Final 5 Spots:
£12,500 − £2,000 = £10,500
Brand + Business Impact
Full-price positioning protected (no public discounting)
Targeted private channels (high-intent wellness/adventure travellers)
We only work with a small limited number of partners (highly focused support)
Non-refundable last-minute bookings (zero cancellation risk)
Higher buyer quality and stronger conversion due to specificity + urgency
Result:
Higher recovered revenue + protected brand + maximised capacity